Privacy Policy

Here's what we actually do with your data:

• Running the Gym: Managing memberships, scheduling classes, processing payments - you know, the day-to-day stuff.
• Training You Better: Our coaches use your fitness data to personalize your programming and track your progress.
• Staying in Touch: Sending class updates, schedule changes, nutrition tips, and the occasional announcement about what's happening at the Hollow.
• Safety First: Emergency contacts and health info are there in case something goes sideways during training.
• Improving Our Services: Understanding what's working and what needs tweaking based on how people use our facility.
• Legal Stuff: Sometimes we gotta keep records for liability, tax purposes, or regulatory compliance.

We're not in the business of selling your info or spamming you with junk. Everything we do is about making your training experience better.

We keep your info pretty locked down, but there are a few situations where we might need to share it:

• Service Providers: Payment processors, scheduling software, email platforms - basically the tech that keeps us running. They only get what they need to do their job.
• Professional Partners: Sometimes we work with nutritionists, physiotherapists, or other pros who can help with your goals. We'll always ask first.
• Legal Requirements: If the law says we gotta hand something over, we don't really have a choice.
• Emergency Situations: If there's a medical emergency, we'll share relevant health info with first responders.

We don't sell, rent, or trade your personal information. Period. That's not how we operate at Runevex Hollow.

Security's a big deal for us. Here's what we're doing to keep your info safe:

• Encryption: Payment info and sensitive data get encrypted both in transit and at rest.
• Access Controls: Only staff who actually need access to your info can see it. Everyone's trained on privacy practices.
• Secure Systems: We use reputable, secure platforms for storing and managing data.
• Regular Updates: Our systems and security measures get reviewed and updated regularly.
• Physical Security: Paper records (yeah, we still have some) are locked up tight.

No system's perfect, but we're doing everything reasonable to protect your information from unauthorized access or breaches.

We don't hang onto your information forever. Here's the deal:

• Active Members: We keep your info as long as you're training with us and for a reasonable period after (usually around 7 years for financial records - that's a tax thing).
• Marketing Communications: If you've opted in to our emails or texts, we'll keep that until you unsubscribe.
• Legal Requirements: Some records need to be kept for specific time periods under Canadian law.

When we don't need your data anymore, we securely delete or destroy it. No point keeping stuff we don't need.

It's your data, and you've got rights. Here's what you can do:

• Access Your Info: Wanna see what we've got on file? Just ask. We'll show you.
• Update or Correct: If something's wrong or outdated, let us know and we'll fix it.
• Opt Out of Marketing: Don't wanna get our emails or texts anymore? There's an unsubscribe link, or just tell us.
• Request Deletion: In most cases, you can ask us to delete your information (though we might need to keep some stuff for legal reasons).
• Withdraw Consent: If you've agreed to something specific, you can usually take that back.

To exercise any of these rights, shoot us an email at info@runevexhollow.info or give us a call at (604) 755-3892.

Our website uses some cookies and tracking tech. Nothing creepy, just practical stuff:

• Essential Cookies: These keep the site working properly - login sessions, security features, that kind of thing.
• Analytics: We use basic analytics to see how people use the site so we can make it better. It's aggregated data, not personal stalking.
• Preferences: Cookies that remember your settings or preferences when you visit.

Most browsers let you control cookies through their settings. Just know that blocking some cookies might mess with how the site works.

Sometimes we'll link to other websites - maybe equipment suppliers, nutrition resources, or partner organizations. Once you click away from our site, their privacy policies take over, not ours.

We try to only link to reputable sites, but we can't control what they do with your info. Always worth checking their policies if you're concerned.

We take extra care with information about anyone under 19 (that's the age of majority in BC). If you're under 19 and wanna train with us, we'll need a parent or guardian involved.

Parents, if you've got questions about how we handle your kid's information, we're happy to walk you through everything. Just reach out.

We might update this policy from time to time - new laws, new services, or just better ways of doing things. When we make significant changes, we'll let you know via email or a notice on our website.

The "Last Updated" date at the bottom tells you when we last made changes. Worth checking back occasionally if you're curious.

If something in here doesn't make sense, or you've got concerns about how we're handling your information, don't hesitate to reach out. We're real people and we're happy to talk it through.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you think we've mishandled your personal information.